Refund policy

Refund & Return Policy

Last updated: [3/10/2026]

Thank you for shopping with Fargoons. We aim to provide quality products and transparent policies. Please read the following refund and return terms carefully before making a purchase.

1. General Refund Policy

All sales are generally final, and refunds are not guaranteed by default. However, certain products may have specific return or refund conditions listed on the individual product page.

Customers must review the refund or return terms mentioned on the product page before purchasing.

2. Product-Specific Refund Terms

Some products may allow a limited refund or replacement window of up to 7 days after delivery, depending on the product and its listed conditions.

If a product page specifies:

  • A refund period

  • Defect coverage

  • Replacement eligibility

then those terms will apply for that specific product.

If a product page does not mention any refund, return, or replacement policy, the purchase will be considered non-refundable and non-returnable.

3. Eligibility for Refund or Replacement

When a product qualifies for a return based on the product page terms, it must meet the following conditions:

  • The request is submitted within the specified time period (maximum 7 days unless otherwise stated).

  • The item is unused, unworn, and in original condition.

  • The product is returned in its original packaging.

  • Proof of purchase (order number or receipt) is provided.

  • Any manufacturing defect or damage must be reported with clear photos or video evidence.

4. Non-Refundable Situations

Refunds or replacements will not be issued in the following situations:

  • The product page states no refunds or returns.

  • The request is made after the allowed refund period.

  • The item has been used, worn, damaged, or altered by the customer.

  • Incorrect product selection by the customer (size, color, style, etc.).

  • Normal wear and tear or cosmetic differences that do not affect functionality.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within the applicable timeframe stated on the product page (maximum 3 days after delivery unless otherwise specified).

Please include:

  • Your order number

  • Photos or videos showing the issue

  • A brief description of the problem

We will review the request and determine whether a replacement or refund is appropriate.

6. Shipping Costs

Unless the product page states otherwise:

  • Original shipping costs are non-refundable.

  • Customers may be responsible for return shipping costs.

7. Refund Processing

If a refund is approved, it will be processed to the original payment method within a reasonable timeframe depending on the payment provider.

8. Policy Agreement

By completing a purchase on our website, customers confirm that they have read and agreed to the refund terms listed on the product page and in this policy.

9. Shipping, Delays, and Non-Delivery

To ensure a smooth delivery process, please review our policies regarding shipping timeframes and delivery issues:

  • Delayed Orders: While we strive for prompt delivery, international shipping can occasionally face delays. Refunds for delayed shipments will only be considered if the package has not arrived after 45 days from the date of dispatch.

  • Packages Marked as Delivered: If the shipping carrier's tracking information confirms that the package was successfully delivered to the address provided at checkout, Fargoons cannot issue a refund or provide a replacement if the customer claims the package was not received.

  • Incorrect Addresses & Unclaimed Packages: Customers are fully responsible for ensuring the shipping address provided at checkout is accurate and complete. Refunds or replacements will not be issued for packages that are undelivered, returned to sender, or destroyed due to:

    • Incorrect or insufficient address provided by the customer.

    • Failure to pick up the package from the local post office or carrier holding facility in a timely manner.

    • Refusal of the package upon delivery.

  • Force Majeure: Fargoons is not responsible for shipping delays or delivery failures caused by unforeseen events beyond our control, including but not limited to severe weather, natural disasters, customs delays, strikes, or global pandemics.

10. Contact

For refund or return inquiries, please contact our support team:

Email: contact@fargoons.com
Store: Fargoons